Training Needs Analysis for the Automotive Industry

We specialise working in partnership with industry and to support the service staff from Dealership’s, Franchise Workshops, and private repair service centres to develop their skills and knowledge. 

The Learning Professionals have the industry experience and operational knowledge to review and analyse your business’s aftersales processes and procedures to build specialised training to target areas of great concern. Our experience was gained through many years of working with and for Automotive Manufacturers and Dealerships in roles including, training and development, Customer Experience and Service Manager.

Highly trained and engaged staff provide a greater level of technical and customer service which supports in building customer retention, a positive customer experience and ultimately business profitability. We can build bespoke training packages based on our analysis to assist your business to improve in the areas of:

  • Communication and selling skills
  • Customer experience and satisfaction
  • Customer retention
  • Customer for life philosophy
  • Service reception operations
  • Conflict resolution and complaint handling
  • Staff, team, and business management
  • Workplace training and development
  • Technical qualification upgrades

To find out more about how we can help your business improve your Customer Satisfaction and Retention, please contact:


Phone: 1300 043 045

24-Hour Access Number: 1300 043 045

For Quality Workplace Training & Assessment Programs